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Intake Admission

  • Establish a Single Patient Record for one or multiple lines of service – Outpatient Therapy, Behavioral Health, Drug and Alcohol Treatment Centers, Other Outpatient Services

  • Multiple admission records for a patient to track historical clinical and financial information

  • Link multiple authorization records to an admission

  • Consolidate all the patient’s clinical and financial records under one patient record for their lines of services

  • No redundant data entry


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Service Authorization

  • Manage Insurance, Medicaid or Managed Care Service Authorizations

  • Establish Insurance Authorization for the Plan in addition to the physician Plan of Care

  • Service Authorization & Plan of Care are linked to Scheduling, Clinical and Billing

  • Prevent scheduling outside of Authorizations

  • Establish schedule templates to create schedules from the authorization


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Scheduling

  • Color coded multiple Views (Patient and Therapist) to view and manage schedules

  • Schedules are integrated with Authorizations, Clinical and billing ensuring compliance

  • Create schedules using templates attached to authorizations

  • Recurring functions to create and manage recurring schedules

  • Batch texting to send schedule reminders to patients and therapists


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Clinical & Point of Care

  • Integrate clinical functions with patient registration, outpatient scheduling, and billing

  • Provide all the information needed at Point of Care

  • Validate clinical note for accuracy and completeness

  • Use Hub Page to display all scheduled patients and access patient clinical information (Clinical Summary, Care Plan etc.)

  • Customize clinical process by discipline and reason for visit

  • Improve productivity & ease of use

  • Allow documentation using an Android Tablet, iPad or Windows Tablet or Laptop


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Billing & Accounts Receivable

  • Integrate Billing and Accounts Receivable functions with patient registration, eligibility verification, authorization, scheduling and collections

  • Verify eligibility in real-time or batch mode using ANSI 270/271 formats

  • Bill for Medicaid, Insurances, Manage Care companies or county waiver programs

  • Handle UB04 and 1500 requirements together.

  • Handle electronic (ANSI 837) and paper formats.

  • Use Claims Scrubber to identify and correct claim errors before sending the claims

  • Correct claim errors during claims processing

  • Automatically generate of secondary claims.

  • Use ERN functions to electronically import insurance payments.

  • Use Collections Manager streamline and mange claims and accounts collections


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Events & Alerts

  • Enables proactive detection, notification and management of events & exceptions

  • Examples of Events: New Admission, Patient Discharge, Expiring or Expired Authorizations, Missed Shifts/Visits, etc.

  • Provides data entry alerts through instant Alerts

  • Schedule Events to run at predetermined time


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Reporting

  • Includes robust library of Clinical, Financial, Scheduling, and Census reports to meet reporting requirements

  • Ability to assign reports by User or User Role

  • Enables agencies to schedule reports to run and be delivered to selected users, patients, and field staff

  • Ability to save reports as a PDF, CSV, Excel, TIFF or XML files

  • Provides virtually unlimited reporting options with the ability to modify existing reports ore create new reports


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Dashboards

  • Proactively monitor key performance indicators by organizing information charts in one screen

  • Group and assign charts as dashboards by User or User Role

  • Allows agencies to view key metrics in timely manner and take corrective action

  • Ability to create agency defined Dashboards


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CV Message Center

  • HIPAA compliant internal messaging application for internal communications

  • Provide one common area to view all communications and alerts

  • Ability to send messages to CareVoyant users, Patients and Employees

  • Send alerts from Scheduling, Events & Alerts, and Report Scheduler to Employee’s and Patient’s Inbox


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Family Portal

  • Provide patients and families convenient, secure and HIPAA compliant 24-hour access to Demographic, Schedule and Personal Health Information

  • Allow patient family ability to send and receive messages through HIPAA compliant CV Secure Messaging

  • Improve communication with Patients and Families

  • Ability to link one or more patients to a login

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