Home Healthcare Business is as exciting as it is competitive. The aging population and the increase in demand for Home and Community-Based Services are driving an unprecedented momentum in the rise of home health care businesses. We are seeing a surge in mergers and acquisitions activity leading to the emergence of home healthcare agencies with a nationwide footprint.
For Home Healthcare Agencies to grow and thrive, they must achieve some of the best key performance indicators (KPIs) and operational efficiency for utilization and billability. At the same time, they need to reduce time-consuming effort and cost non-revenue generating administrative tasks such as billing and payroll. The agency's focus should be on its service delivery operations and maximizing the time of its caregiver team providing quality care to patients. With healthcare increasingly shifting to the patient's home, the travel times of the nurses need to be optimized, and they should be spending more time caring for the patient than traveling. At the same time, the personal nature of the business leads to patients requesting specific caregivers who they feel deliver the best, compassionate care.
“For Home Healthcare Agencies to grow and thrive, they must achieve some of the best key performance indicators (KPIs) and operational efficiency for utilization and billability. The right software can help you achieve your objectives.”
Technology has a significant role in improving the effectiveness of agency operations. By trusting in a leading Home Care Software such as CareVoyant Home Care Software, agencies can effectively manage their employees and their time delivering care. With the rise of hospital-at-home and SNF-at-home care delivery models and the increasing relevance of telehealth, the choice of a scalable and configurable homecare software that can address the needs of nurses, operations managers, patients, and their families, becomes crucial.
Home Health Software for nurses/caregivers
Improving the productivity and satisfaction of clinicians will require providing the right tools to manage their workload and creating the right work-life balance. A software platform that provides all the information on the patient (clinical and authorization) alerts for missed medications/treatments, task lists, and easy-to-use communication tools will significantly improve the productivity of clinicians and caregivers. Optimizing the travel for clinicians will help in enhancing productivity and satisfaction.
Technology for Home healthcare agency’s Agency's Operations managers
Every home care agency strives to improve operational efficiency, i.e., improve productivity, reduce cost and improve the quality of care. A software platform that optimizes schedules & travel time lessens non-revenue producing efforts by avoiding workarounds for billing and payroll and reducing non-billable time will help operations manage to improve the efficiency of their operations.
Home healthcare software for Patients/Families
Providing quality care and effective communication with patients and families will improve patient satisfaction. A software platform with Family Portal with HIPAA-compliant messaging options will enhance communication with patients and families. Intelligent matching of patients and employees will enable agencies to assign the right caregivers for patients. Providing access to clinicians for relevant information on the patient will improve the quality of care. A software with the right technology and tools will be helpful to improve patient satisfaction.
Ensuring Regulatory Compliance
For Home Care Agencies, regulatory compliance is part of doing business. Unfortunately, the regulatory burden will not ease up in the future. A software platform that helps agencies be compliant with doctors' orders, meet clinical documentation requirements, and communicate with employees and patients using HIPAA compliant messaging options will help Home care agencies meet regulatory requirements.
Technology for Electronic Visit VerificatioN
The government introduced the 21st Century Cares Act to combat fraud and ensure that patients receive most care services at their homes. The act mandates Electronic Visit Verification and submission of EVV records to state aggregators. Unfortunately, EVV requirements and EVV aggregators vary from state to state. A software platform that can meet these disparate requirements will help home care agencies to reduce the burden of meeting EVV requirements.
As home care agencies adopt software to improve their revenue and profitability, the software they choose must provide them the features to reduce daily tasks, improve utilization of its caregivers and improve operational efficiency. Some of the key features you must look for are:
Ability to help caregivers and operations team plan their daily schedule effectively
Ability to support EVV requirements and comply with government mandates
Improve scheduling and improve caregiver satisfaction
Unify all patients and employees on one platform.
Ease of integration with other platforms
Ability to support a mobile workforce through apps.
Involve the families through a family portal
Provide real-time analytics and reports
While there are many Home Care Software to choose from, one must trust software that focuses on home care services – personal care, private duty nursing, and home health. The complex nature of the industry has forced many software providers to build software with limited functionality to improve the operational efficiency of home healthcare agencies, as they tend to focus on covering a broader set of small, mid, and large-sized agencies through the same software.
CareVoyant has a 30-year long track record of supporting home care agencies through an integrated software solution. Through these years, we have taken our customers' feedback and built features that improve the usability of the software and satisfy the needs of caregivers, agencies, patients, and their families. We continue to upgrade our technology and make it available on mobile and desktop. Each year, we learn, invest, and improve our software platform to meet the demands of home care agencies.
About CareVoyant
CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.
CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.
For more information, please visit CareVoyant.com or call us at 1-888-463-6797.