Improving Quality of Care in Personal Care Services

The Home Health Care Wire 

Your source for CareVoyant and industry news. August 13, 2025

Maintaining High Quality Personal Care Services: Tips and Strategies

Personal care services (PCS) provide support for individuals who need help with daily tasks such as bathing, essential household chores, grooming, and recovering from illness or injury. When service quality falls short, it can lead to poor client outcomes, staff turnover, and compliance risks.

Many home care agencies struggle to maintain consistent high-quality care for several operational reasons. To deliver safer, more effective client-centered care, agencies must explore better training strategies, adoption of home care software, efficient communication, and real-time monitoring helping agencies deliver safer, more effective, and client-centered care.

Significant changes to Medicaid will impact home care agencies across the US in 2025 and in the years to follow. Although these reforms are intended to improve transparency and service delivery, they present new obstacles for providers of home-based services, especially those heavily reliant on Medicaid reimbursements.

Home care agencies should proactively seek solutions to challenges regulatory upheaval pose. Investing in all-in-one home care software can help agencies tighten up operations and prevent excess revenue leakage. The right home care software will also help agencies meet their compliance metrics efficiently and effectively.

Billing compliance in home care is more than a financial obligation; it is a legal and operational necessity. As regulations grow more complex, many agencies unknowingly fall out of line, putting themselves at risk of costly audits, penalties, and claw backs of Medicare or Medicaid reimbursements.

The Office of Inspector General (OIG) plays a central role in identifying and enforcing against fraud, waste, and abuse in federally funded healthcare programs, including home care. Learn how to meet OIG billing guidelines with proper codes, EVV, and clinical documentation.


Home Healthcare Industry News

Home Care Deals Heat Up In Q2, While Home Health Deals Cool On The Horizon
Non-medical home care dealmaking is driving the total number of deals in the home-based care industry, according to a new report from Mertz Taggart.

Walking fewer than 10,000 daily steps still slashes heart disease risk
According to the study findings, every additional 1,000 steps taken daily was associated with a 17% reduction in overall cardiovascular risk, up to 10,000 steps.


ABOUT CAREVOYANT

CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.

CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.

For more information, please visit CareVoyant.com or call us at 1-888-463-6797.

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