New York EVV Software – NY Medicaid-Compliant Home Care Software
Seamlessly navigate New York’s Medicaid Electronic Visit Verification (EVV) requirements with CareVoyant’s fully integrated EVV home care software platform.
Designed specifically for New York home care agencies, our solution ensures seamless integration with the New York State Department of Health (NYSDOH) and the state’s EVV data aggregator eMedNY, along with real-time visit verification, automated scheduling, and accurate billing—helping you reduce claim denials and streamline operations.
With GPS-enabled mobile check-ins, telephony support for landlines, EVV exemption workflow support, and HIPAA-compliant security, CareVoyant simplifies New York EVV compliance while improving caregiver accountability and patient care.
✅ NY Medicaid-Compliant EVV System
✅ eMedNY Integration & Real-Time Visit Validation
✅ ONE Platform for EVV, Scheduling, Billing & Payroll
Request a Free Demo Today and see how CareVoyant can help your New York home care agency stay compliant and efficient!
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Customer Testimonials
What people are saying about our enterprise solutions
CareVoyant solution covers all our home care processes
The CareVoyant solution fulfills the EVV requirement by providing employees with a smartphone mobile app, telephony, and/or electronic keys which is integrated into their software. The benefit will be extremely beneficial where:
1) Real time verification will reduced the potential for fraud and/or abuse
2) CareVoyant EVV is integrated with scheduling, automatically verifying schedules will greatly reduce these hours.
3) Scheduling issues can be addressed on a daily, not weekly, basis.
4) Since schedule verification will be quicker, this means creating and submitting claims can be more timely.
Dean Smith, Director of Technology
Robust, yet easy to use comprehensive and customizable software!
CareVoyant allows multiple admissions (one for each payer) within One Patient Medical Record. All of its components including intake, scheduling, clinical, Document management, Reports (automated reporting can be set up to receive reports as needed or desired), KPI Dashboards, EVV, billing, payroll etc are very well designed to maximize workflow. It has great support and development teams, they help within minutes, and they are always open to suggestions for enhancements.
Other software may "appear" to be easier to use but they end up being more tedious in the end (from self-experience) because they lack the tools needed to be a top-of-the-line Agency!
CareVoyant has the needed tools to overcome the challenges of managing a home health agency.
James Martin, RN/CEO Administrator
📞 Call Us Today or Request a Free Demo to see how CareVoyant can simplify EVV compliance for your New York home care agency!
New York Home Care & EVV Compliance
New York's Electronic Visit Verification (EVV) system is governed by the New York State Department of Health (NYSDOH), which oversees the state’s Medicaid program. The New York EVV mandate applies to all Medicaid-funded personal care and home health services, ensuring that visits are electronically verified to comply with the 21st Century Cures Act, reduce fraud, and improve billing accuracy.
Key New York EVV Regulations
Aggregator: New York utilizes eMedNY as its state-designated EVV data aggregator, operated by Gainwell Technologies. All EVV data from providers must be transmitted to eMedNY, whether using the state-sponsored solution or an approved alternate EVV vendor. Secondary aggregators include CareBridge and HHAeXchange.
EVV Model: New York follows a Provider Choice Model, allowing home care agencies to select their preferred EVV software provider, provided the system complies with NYSDOH technical specifications and successfully integrates with eMedNY.
Service Types Covered: EVV is required for Medicaid-funded Personal Care Services (PCS) and Home Health Care Services (HHCS) delivered under fee-for-service and Medicaid managed care plans across New York State.
Implementation Deadlines:
PCS: January 1, 2021
HHCS: January 1, 2023
EVV Compliance Challenges in New York
Managed Care & Multi-Payer Complexity
Agencies must ensure EVV data aligns not only with state requirements but also with varying MCO billing rules. Differences in authorization formats, service codes, and submission timelines can increase the risk of claim denials or delays.
Provider Choice Model & eMedNY Data Integration
Agencies using third-party EVV systems must ensure successful transmission of required visit data to eMedNY. Integration errors, rejected files, or formatting inconsistencies can create compliance gaps and reimbursement issues.
Increased Oversight & EVV Data Validation Audits
Missing clock-in/clock-out data, incorrect caregiver identifiers, location discrepancies, or mismatched service authorizations may trigger audits, corrective action plans, or payment recoupments.
New York Home Care Market Statistics
Growing Medicaid Home Care Demand: New York serves over 250,000 Medicaid home care beneficiaries through programs such as Managed Long Term Care (MLTC) and personal care services, making it one of the largest home care markets in the country. An aging population continues to drive strong demand for in-home services.
Caregiver Workforce Challenges: New York faces ongoing home health aide workforce shortages, particularly in rural and upstate regions, increasing recruitment, retention, and scheduling pressures for agencies.
High EVV Adoption & Compliance Requirements: New York mandates EVV compliance for Medicaid-funded personal care and home health services. Agencies must integrate with the state’s EVV system through approved vendors to ensure claim acceptance and reimbursement accuracy.
CareVoyant is NY Medicaid Approved! Get a Free Demo to ensure your agency is prepared for New York’s evolving EVV requirements!
Why CareVoyant is the Best New York EVV Software for Home Care Agencies
CareVoyant’s New York EVV software is designed to help home care agencies meet eMedNY Electronic Visit Verification (EVV) requirements while improving efficiency, reducing administrative burden, and enhancing caregiver accountability. Our all-in-one home care software seamlessly integrates with New York’s state EVV aggregator, ensuring real-time data submission and compliance.
Seamless Integration with New York EVV System
✔ Automatic Data Submission – Ensure real-time reporting to New York’s EVV aggregator.
✔ NY Medicaid-Compliant System – Stay up to date with state and federal EVV mandates.
User-Friendly Mobile App with GPS Verification
✔ Easy Clock-In & Clock-Out – Caregivers can log visits via a GPS-enabled mobile app.
✔ Secure & Accurate – Verify service location and time to meet eMedNY requirements.
Flexible Telephony for Landline-Based Check-ins
✔ Backup EVV Method – Supports caregivers without smartphone access.
✔ Secure Call Logging – Capture visit details through a registered landline.
Real-Time Visit Tracking & Monitoring
✔ Live Updates – Monitor caregiver visits and prevent missed appointments.
✔ Alerts & Notifications – Get instant alerts for late or missed check-ins.
Automated Scheduling, Billing & Compliance Reporting
✔ Streamline Workflows – Reduce manual data entry errors and administrative burden.
✔ Faster Claims Processing – Ensure timely and accurate Medicaid reimbursements.
CareVoyant provides New York home care agencies with a comprehensive EVV system that simplifies compliance while improving service quality and operational efficiency.
Schedule a Consultation and discover how CareVoyant can help your agency remain NY Medicaid-compliant and profitable!
Benefits of Using CareVoyant’s NY Medicaid-Compliant EVV Software
CareVoyant’s New York EVV software is designed to help home care agencies stay NY Medicaid-compliant, reduce administrative burden, and improve caregiver accountability. Our all-in-one home care software streamlines visit verification, scheduling, billing, and reporting, ensuring accuracy and efficiency.
With CareVoyant’s eMedNY EVV system, New York home care agencies can stay compliant, improve operational efficiency, and enhance caregiver performance—all in one platform.
Request a Free Demo Today and see how CareVoyant can simplify New York EVV compliance for your home care agency!
Frequently Asked Questions (FAQ) About New York EVV Compliance
Understanding New York’s Electronic Visit Verification (EVV) requirements is essential for home care agencies to remain NY Medicaid-compliant and avoid claim denials. Below are answers to frequent questions about EVV compliance in New York:
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New York requires all Medicaid-funded personal care services (PCS) and home health care services (HHCS) to comply with Electronic Visit Verification (EVV) as mandated by the 21st Century Cures Act. The New York State Department of Health (NYSDOH) oversees EVV implementation.
Agencies must electronically verify caregiver visits, including:
Service type
Individual receiving services
Date of service
Location of service delivery
Caregiver providing the service
Visit start and end times
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CareVoyant integrates with New York’s statewide EVV data aggregator, eMedNY, ensuring seamless data submission for Medicaid compliance. Our platform supports real-time visit verification, automated claim submission, and accurate reporting to prevent billing errors.
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New York’s EVV implementation includes Medicaid-funded:
Personal Care Services (PCS)
Consumer Directed Personal Assistance Program (CDPAP) services
Home Health Care Services (HHCS)
This applies to agencies and fiscal intermediaries providing:
Personal care assistance
Consumer-directed services
Skilled home health visits billed under Medicaid
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Agencies that fail to meet New York EVV requirements may face:
Payment denials for claims without valid EVV data
Claims rejection due to incomplete or inaccurate visit records
Delays in Medicaid reimbursement
Audits and corrective action plans
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New York operates under a provider choice EVV model. Agencies may use:
The State’s EVV solution, or
A third-party EVV vendor that integrates with eMedNY
Unlike states that mandate a single vendor, New York allows flexibility — provided the EVV system meets NYSDOH technical and data submission requirements. CareVoyant integrates with approved systems to ensure full compliance.
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NYSDOH requires agencies and fiscal intermediaries to train caregivers on:
EVV system usage
Mobile app check-in/check-out procedures
Accurate visit documentation
Exception management and corrections
CareVoyant simplifies this process by offering built-in EVV training resources, mobile-friendly caregiver tools and automated compliance alerts.
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Yes! CareVoyant helps New York Medicaid agencies with:
Seamless EVV integration with eMedNY
Automated Medicaid claims submission
Exception management workflows
Custom reporting tools for compliance tracking and audit readiness
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CareVoyant provides real-time EVV data validation and submission to eMedNY, ensuring:
Alerts for missing or incorrect visit data
Complete audit trails
Secure HIPAA-compliant data exchange
Synchronization with New York Medicaid requirements
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To ensure compliance, New York agencies should:
Implement an NYSDOH-compliant EVV system like CareVoyant.
Train caregivers and administrative staff on EVV procedures.
Test EVV data submission with eMedNY before full rollout.
Regularly audit visit records and resolve exceptions promptly.