North Carolina EVV Software – NC Medicaid-Compliant Home Care
Simplify NCDHHS Electronic Visit Verification (EVV) compliance in North Carolina with CareVoyant’s fully integrated EVV home care software platform.
Built for North Carolina home care agencies, our solution offers seamless NCTracks integration, real-time visit verification, automated scheduling, and precise billing—helping reduce claim denials and improve operational efficiency.
With GPS-enabled mobile check-ins, telephony support for landlines, and HIPAA-compliant security, CareVoyant simplifies North Carolina EVV compliance while boosting caregiver accountability and patient care.
✅ NC Medicaid-Compliant EVV System
✅ Real-Time Visit Tracking & Automated Compliance Reporting
✅ All-in-One Platform for EVV, Scheduling, Billing & Payroll
Request a Free Demo Today and see how CareVoyant can help your North Carolina home care agency stay compliant and efficient!
Blog: Selecting the Right EVV Home Care Software
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Customer Testimonials
What people are saying about our enterprise solutions
Extremely powerful features & functionality
We are using CareVoyant at our organization for Private Duty Nursing service line for nearly 1,000 nurses and over 2,500 shift/week. Features we love in the software is CareVoyant's web-based solution that has exactly what we were looking for scheduling, tie-in between schedule & authorization, advanced real-time monitoring capabilities, flow sheets, integrated eMAR and eTAR, alerts, EVV/Mobile clock's w/GPS validation & tracking, integration of other service lines.
Brian Rigsby, IT Director
Robust, yet easy to use comprehensive and customizable software!
Carevoyant allows multiple admissions (one for each payer) within One Patient Medical Record. All of its components including intake, scheduling, clinical, Document management, Reports (automated reporting can be set up to receive reports as needed or desired), KPI Dashboards, EVV, billing, payroll etc are very well designed to maximize workflow. It has great support and development teams, they help within minutes, and they are always open to suggestions for enhancements.
James Martin, RN/CEO Administrator
📞 Call Us Today or Request a Free Demo to see how CareVoyant can simplify EVV compliance for your North Carolina home care agency!
North Carolina Home Care & EVV Compliance
The North Carolina Department of Health and Human Services (NCDHHS) oversees the state’s Electronic Visit Verification (EVV) mandate, which applies to all Medicaid-funded personal care and home health services. The goal is to ensure that visits are accurately documented and verified, helping prevent fraud and billing errors.
Key North Carolina EVV Regulations
Aggregator: Sandata serves as the state’s designated EVV aggregator.
EVV Model: North Carolina uses a Hybrid Model, allowing providers to use either the state-designated Sandata system, or an approved third-party EVV solution that meets state requirements.
Service Types Covered: Personal Care Services (PCS) and Home Health Care Services (HHCS) under Medicaid require EVV tracking.
Implementation Deadlines:
PCS: January 1, 2021
HHCS: April 1, 2023
EVV Compliance Challenges in North Carolina
Rural Connectivity Issues
Caregivers in remote areas may face challenges using GPS-based mobile EVV systems due to poor cellular and internet connectivity. Agencies should consider offline EVV solutions to ensure compliance.
Integration with Sandata
While providers can choose their preferred EVV vendor, integrating seamlessly with Sandata is crucial for accurate data reporting and to avoid compliance risks.
Data Accuracy and Audits
The NCDHHS conducts audits to ensure that visit data aligns with billing claims. Inaccuracies in GPS check-ins, missing visit verifications, or inconsistent documentation can lead to claim denials or payment delays.
North Carolina Home Care Market Statistics
Growing Medicaid Home Care Demand: As of 2023, North Carolina serves over 1.9 million Medicaid beneficiaries, with a significant portion requiring home and community-based services.
Caregiver Shortage: The state expects a 25% increase in demand for home health aides by 2030, which presents recruitment and scheduling challenges.
EVV Adoption: Since the EVV mandate was introduced, many home care agencies in North Carolina have adopted third-party EVV vendors alongside the state-provided Sandata system.
CareVoyant is NC Medicaid Approved! Get a Free Demo today to ensure your agency is prepared for North Carolina’s evolving EVV requirements!
Why CareVoyant is the Best North Carolina EVV Software for Home Care Agencies
CareVoyant’s North Carolina EVV software is specifically built to meet NC Medicaid compliance while simplifying operations, reducing administrative overhead, and ensuring accurate and efficient care delivery. Our all-in-one platform integrates smoothly with Sandata, HHAExchange, and CareBridge, ensuring real-time data capture, efficient submission, and improved compliance.
Seamless Integration with North Carolina EVV System
✔ Automatic Data Submission – Ensure timely reporting to North Carolina’s Medicaid EVV aggregator.
✔ NC Medicaid-Compliant System – Stay compliant with both state and federal 21st Century Cures Act mandates.
User-Friendly Mobile App with GPS Verification
✔ Easy Clock-In & Clock-Out – Caregivers can document visits using our intuitive mobile app with GPS verification.
✔ Accurate & Secure – Validate service location and time to meet NC Medicaid Direct requirements.
Flexible Telephony for Landline-Based Check-ins
✔ EVV Backup Option – Supports caregivers who do not have access to smartphones or mobile internet.
✔ Reliable Visit Capture – Record visit details through secure, registered landline calls.
Real-Time Visit Tracking & Monitoring
✔ Live Visit Visibility – Track caregiver tasks in real-time to ensure visits occur as scheduled.
✔ Alerts & Notifications – Receive instant alerts for late, missed, or incomplete check-ins.
Automated Scheduling, Billing & Compliance Reporting
✔ Efficient Workflows – Eliminate manual processes, reduce data entry errors, and streamline your scheduling.
✔ Accelerated Reimbursements – Ensure accurate, compliant claims for faster Medicaid payments.
CareVoyant provides North Carolina home care agencies with a comprehensive EVV system that simplifies compliance while enhancing care delivery and operational efficiency.
Schedule a Consultation and discover how CareVoyant can help your agency remain NC Medicaid-compliant and grow with confidence!
Benefits of Using CareVoyant’s NC Medicaid-Compliant EVV Software
CareVoyant’s North Carolina EVV software is designed to help home care agencies stay NC Medicaid-compliant, reduce administrative burden, and improve caregiver accountability. Our all-in-one home care software streamlines visit verification, scheduling, billing, and reporting, ensuring accuracy and efficiency.
With CareVoyant’s NC Medicaid EVV system, North Carolina home care agencies can stay compliant, improve operational efficiency, and enhance caregiver performance—all in one platform.
Request a Free Demo Today and see how CareVoyant can simplify North Carolina EVV compliance for your home care agency!
Frequently Asked Questions (FAQ) About North Carolina EVV Compliance
Understanding North Carolina’s EVV requirements is essential for home care agencies to remain NCDHHS-compliant and avoid claim denials. Here are answers to frequent questions about EVV compliance in North Carolina:
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North Carolina mandates all Medicaid home care providers to comply with Electronic Visit Verification (EVV) as per the 21st Century Cures Act. NCDHHS oversees the EVV program, requiring agencies to electronically verify visits by capturing service type, visit time, and location.
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CareVoyant seamlessly integrates with Sandata, North Carolina’s state-designated EVV aggregator. Our platform ensures real-time visit verification, automated claim submission, and accurate compliance reporting.
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The following services require EVV compliance in North Carolina:
Personal Care Services (PCS)
Home Health Aide Services
Skilled Nursing
Physical Therapy
Occupational Therapy
Speech Therapy
Community Alternatives Program for Children (CAP/C)
Community Alternatives Program for Disabled Adults (CAP/DA)
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Non-compliant agencies may face:
Payment denials for unverified visits
Claims rejection due to incomplete EVV data
Audits and potential penalties for failing to meet Medicaid regulations
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North Carolina operates an Open EVV Model, allowing providers to choose their EVV vendor, as long as it complies with state requirements. Sandata serves as the state’s EVV aggregator.
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Agencies must ensure caregivers are proficient in:
Using the EVV system
Proper check-in/check-out procedures
Accurate documentation practices
CareVoyant provides training modules and compliance alerts to help ensure your agency meets these requirements.
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Yes! CareVoyant:
Integrates with Sandata for real-time visit verification
Automates Medicaid claims submission to NCDHHS
Provides custom reporting tools to monitor compliance and prepare for audits
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CareVoyant ensures compliance by:
Submitting real-time data to Sandata
Issuing alerts for missing or incorrect data
Generating comprehensive compliance reports for audits
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Agencies should:
Implement an NCDHHS-approved EVV solution like CareVoyant
Train caregivers and office staff on EVV best practices
Test EVV data submission with Sandata before full implementation
Regularly audit visit data to maintain compliance