Tennessee EVV Software – TennCare-Compliant Home Care Software
Optimize Electronic Visit Verification (EVV) compliance in Tennessee with CareVoyant’s fully integrated EVV home care software platform.
CareVoyant delivers a smooth EVV interface, real-time visit tracking, automated scheduling, and error-free billing—assisting Tennessee agencies in minimizing claim rejections and enhancing organizational productivity.
With GPS-verified mobile check-ins, landline telephony options, and HIPAA-secure messaging, CareVoyant makes TennCare EVV compliance simple while increasing caregiver transparency and the quality of patient support.
✅ TennCare EVV Compliant System
✅ Real-Time Visit Tracking & Automated Compliance Reporting
✅ All-in-One Platform for EVV, Scheduling, Billing & Payroll
Request a Free Demo Today and discover how CareVoyant can help your Tennessee home care agency stay compliant and efficient!
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Customer Testimonials
What people are saying about our enterprise solutions
My second time to implement CareVoyant, and I'm just as glad this time around as before.
I first rolled out the system with another agency back in 2012, then implemented the software again last year with my current company. I'm pleased to say it's only gotten better. Web scheduling, Electronic Visit Verification, Clinical documentation, cloud support ... all these things and more make it a very strong match for our needs.
We are moving from processes that were mostly paper-based and manual. CareVoyant has helped us automate and streamline many of our workflows and save steps that were previously tedious and time-consuming. Billing, eligibility verification, payroll processing ... these are just some of the areas that now take minutes instead of days.
Very much recommended for agencies looking for a highly configurable solution.
Michael G. Stair, President & Chief Operating Officer
Great software for Private Duty and Home Health
Our agency has been on CareVoyant since 2017. Since we have both the Home Health and Private Duty service lines, it has been difficult to find a software company that is capable in both. We do some unique things with our Private Duty side and CareVoyant is nimble to handle those changes.
They work hard to keep up with the new regulations with Medicare and most of time beat other software companies in delivering compliant software.
Our agency has been State survey deficiency free for the last 11 years. They worked hard to add enhancements so we can capture the necessary documentation that the surveyors are looking for. They also assisted us in encouraging better interdisciplinary communication in our documentation. If you do PD and Home Health, there should be part of your overall search.
Tom Glatt, CEO and Owner
📞 Call Us Today or Request a Free Demo to see how CareVoyant can simplify EVV compliance for your Tennessee home care agency!
Tennessee Home Care & EVV Compliance
The Tennessee Division of TennCare, the state’s Medicaid agency, oversees the Electronic Visit Verification (EVV) mandates. This requirement applies to all Tennessee Medicaid Personal Care Services (PCS) and Home Health Care Services (HHCS) that involve in-home visits. By documenting precise details regarding the patient, location, and duration of service, the state aims to boost care transparency and clinical outcomes while reducing the risk of billing discrepancies or fraud.
Key Tennessee EVV Regulations
Aggregator: Sandata serves as the primary state-sponsored EVV aggregator for TennCare.
EVV Model: Tennessee operates under an Open Model. This allows providers to utilize the state-provided Sandata system at no cost or select a third-party Alternate EVV vendor, such as CareVoyant, that integrates directly with Sandata and adheres to TennCare protocols.
Service Types Covered: Medicaid-funded Personal Care Services (PCS), Home Health Care Services (HHCS), and various CHOICES and ECF CHOICES waiver programs.
Implementation Deadlines:
PCS: Mandatory since January 1, 2021
HHCS: Mandatory since January 1, 2023.
EVV Compliance Challenges in Tennessee
Navigating Rural and Mountainous Terrain
Tennessee’s diverse landscape, from the Appalachian Mountains to rural West Tennessee, often leads to inconsistent cellular signals. CareVoyant solves this with an Offline Mode, enabling caregivers to record visit data accurately even without a cellular or Wi-Fi connection.
Seamless Data Transmission to Sandata
For Tennessee agencies choosing an alternate software, ensuring that data flows perfectly to the Sandata aggregator is vital. Inaccurate data mapping can result in payment delays and rejected Medicaid claims.
Empowering a Mobile Workforce
Training caregivers on new technology is a hurdle for many agencies. Tennessee providers need a platform that is user-friendly for field staff while providing the back office with clear oversight of potential compliance issues before they become problems.
Tennessee Home Care Market Statistics
Rising TennCare Enrollment: Over 1.7 million Tennesseans are enrolled in TennCare, with a significant portion receiving long-term services and supports (LTSS).
Aging Population Trends: By 2030, nearly 20% of Tennessee’s population will be over the age of 65. This demographic shift is driving a massive surge in demand for home and community-based services (HCBS).
Economic Impact of TennCare: TennCare accounts for a substantial portion of the state budget, with billions dedicated to ensuring seniors and individuals with disabilities can age in place safely.
The Flexibility of the Open Model: Because Tennessee utilizes an "Open Model," agencies have the freedom to choose an EVV solution that fits their unique workflow—as long as it bridges with Sandata—rather than being forced into a one-size-fits-all state system.
CareVoyant is TN State Compliant! Get a Free Demo to ensure your agency is prepared for Tennessee EVV requirements!
Why CareVoyant is the Best Tennessee EVV Software for Home Care Agencies
CareVoyant’s Tennessee EVV software is built to handle TennCare’s specific regulatory environment while decreasing the manual workload for your administrative team. Our unified home care platform connects field documentation with back-office financials and ensures a stable link to the Sandata aggregator.
Direct Integration with Tennessee EVV Aggregator
✔ Automatic Data Sync – Push visit records to the Sandata aggregator effortlessly, eliminating manual data entry.
✔ Full Regulatory Alignment – Stay compliant with all 21st Century Cures Act and TennCare technical requirements.
Advanced Mobile App with GPS Verification
✔ Simple Clock-In/Out – Caregivers can easily document their arrival and departure via our intuitive mobile interface.
✔ Geofencing Capabilities – Ensure caregivers are at the correct location when starting or ending a shift.
Telephony Options for Low-Connectivity Areas
✔ Reliable Backup – Support staff in rural Tennessee where mobile signals are weak by using landline-based verification.
✔ 100% Compliance – Capture all necessary visit data through registered phone lines to ensure no visit goes unverified.
Live Visit Oversight & Reporting
✔ Real-Time Dashboard – Manage your entire Tennessee workforce from one centralized location.
✔ Instant Exception Alerts – Receive immediate notifications for late arrivals or missed check-outs, allowing for rapid intervention.
Unified Scheduling, Billing & Payroll
✔ Single-Entry Workflow – Link your schedules directly to EVV data and payroll, removing the need for redundant systems.
✔ Denial Prevention – Ensure every claim submitted to TennCare is supported by validated EVV records.
CareVoyant equips Tennessee home care agencies with a robust EVV platform that simplifies the compliance process while improving operational health.
Schedule a Consultation and discover how CareVoyant can help your agency remain TennCare-compliant and grow with confidence!
Benefits of Using CareVoyant’s TN TennCare Compliant EVV Software
CareVoyant’s Tennessee EVV software is designed to help home care agencies stay TN TennCare compliant, reduce administrative burden, and improve caregiver accountability. Our all-in-one home care software streamlines visit verification, scheduling, billing, and reporting, ensuring accuracy and efficiency.
With CareVoyant’s TN TennCare-approved EVV system, Tennessee home care agencies can stay compliant, improve operational efficiency, and enhance caregiver performance—all in one platform.
Request a Free Demo Today and see how CareVoyant can simplify Tennessee EVV compliance for your home care agency!
Frequently Asked Questions (FAQ) About Tennessee EVV Compliance
Understanding Tennessee’s EVV mandates is critical for home care agencies to stay TennCare-compliant and secure timely reimbursements. Here are answers to frequent questions about EVV compliance in TN:
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In accordance with the 21st Century Cures Act, Tennessee requires all Personal Care (PCS) and Home Health (HHCS) providers to use Electronic Visit Verification (EVV). Per TennCare rules, data must include the service type, the member receiving care, date, location, the staff member providing care, and the exact start and end times.
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CareVoyant serves as an "Alternate EVV" provider. We offer a validated data interface with Sandata (the state aggregator), providing automated claim validation and real-time compliance sync.
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EVV is mandatory for Medicaid-funded Personal Care Services (PCS), Home Health Care Services (HHCS), and services provided under the CHOICES and ECF CHOICES programs.
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Providers who do not submit verified EVV data face significant risks, including denied claims, payment recoupment during TennCare audits, and potential termination from the Medicaid provider network.
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Tennessee utilizes an Open EVV Model. Agencies can use the state-offered Sandata system or select a private vendor like CareVoyant that integrates with the Sandata aggregator.
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Agencies are responsible for training staff on:
The purpose and importance of EVV
Correct use of mobile apps or telephony for check-ins
Procedures for documenting visits in areas with no signal
CareVoyant includes built-in training tools and alerts to ensure staff remain proficient.
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Yes! CareVoyant:
Synchronizes with Sandata for visit verification
Automates the submission of Medicaid claims to TennCare
Generates audit-ready reports to track compliance health
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CareVoyant monitor TennCare and Sandata updates constantly, ensuring our software updates automatically to meet new technical specifications and reporting requirements.
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To transition smoothly, agencies should:
Select a TennCare-compatible solution like CareVoyant
Train all field and office staff on the EVV best practices
Validate data transmission with Sandata
Conduct regular internal audits to ensure 100% verification rates