Virginia EVV Software – DMAS-Compliant Home Care Software
Optimize Electronic Visit Verification (EVV) compliance in Virginia with CareVoyant’s fully integrated EVV home care software platform.
CareVoyant provides seamless EVV integration, real-time visit verification, automated scheduling, and precise billing—helping Virginia agencies reduce claim denials and improve operational efficiency.
With GPS-enhanced mobile check-ins, telephony support for landlines, and HIPAA-compliant communication, CareVoyant makes DMAS EVV compliance effortless while boosting caregiver accountability and patient care.
✅ DMAS EVV Compliant System
✅ Real-Time Visit Tracking & Automated Compliance Reporting
✅ All-in-One Platform for EVV, Scheduling, Billing & Payroll
Request a Free Demo Today and discover how CareVoyant can help your Virginia home care agency stay compliant and efficient!
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Customer Testimonials
What people are saying about our enterprise solutions
Versatile and Comprehensive
Real time documentation is an evidenced based critical function of providing proper care to every patient, CareVoyant facilitates this function with ease.
Patient Intake
Patient / Staff scheduling
EVV Compliance
Real time care documentation
Joshua Yourishin, Clinician
Amazing! Learned so much
The amount of features CareVoyant has is amazing!
There is so many of them we have not been utilizing as a company but need to. The amount of things offered all in one program make my job so much easier.
DND, we have many caregivers who need to use it and with EVV becoming mandatory this would be a great option for caregivers to have. It will also help with timely billing and reduce late billing.
Tonetta Schindler, Assistant Operations Manager
📞 Call Us Today or Request a Free Demo to see how CareVoyant can simplify EVV compliance for your Virginia home care agency!
Virginia Home Care & EVV Compliance
The Virginia Department of Medical Assistance Services (DMAS) manages the state’s Electronic Visit Verification (EVV) requirements. This mandate applies to all Virginia Medicaid Personal Care Services, Respite Care, Companion Services, and Home Health Care Services (HHCS) requiring an in-home visit. By capturing precise data on the patient, location, and time, the program aims to improve care quality and transparency while minimizing the potential for fraud or billing errors.
Key Virginia EVV Regulations
Aggregator: While there is no single state system, major payers mandate specific portals: HHAeXchange for Humana and Netsmart for Anthem HealthKeepers Plus.
EVV Model: Virginia utilizes a Provider Choice Model. Agencies can select any EVV vendor that complies with DMAS technical specifications and can transmit data to the relevant MCO aggregators or directly to DMAS via EDI claim files.
Service Types Covered: Medicaid-funded Personal Care, Respite, Companion Services, and Home Health Care Services (HHCS).
Implementation Deadlines:
PCS: Mandatory since September 1, 2020
HHCS: Mandatory since January 1, 2024.
EVV Compliance Challenges in Virginia
Managing Multiple Aggregator Syncs
Unlike states with a single portal, Virginia agencies often deal with multiple MCOs. For example, you may need to send data to HHAeXchange for Humana patients and Netsmart for Anthem patients. CareVoyant simplifies this by automating the sync to each specific payer’s required destination.
Data Integration with EDI Claims
For Fee-for-Service (FFS) and other payers, Virginia requires EVV data to be embedded directly into the 837I or 837P electronic claim files. This requires a sophisticated software solution like CareVoyant that ensures every claim is "clean" and contains the mandatory 21st Century Cures Act data elements before submission.
Training a Distributed Workforce
Educating staff on EVV procedures is a significant hurdle. Virginia agencies require a system that is intuitive for the caregiver and provides office staff with clear visibility into compliance gaps.
Virginia Home Care Market Statistics
Expanding Senior Population: Over 1.3 million Virginians are age 65 or older, a demographic expected to represent nearly 20% of the state’s population by 2030. This creates a massive demand for Home and Community-Based Services (HCBS).
Virginia Medicaid (DMAS) Impact: DMAS provides health coverage to over 2 million Virginians. As the state continues to emphasize "aging in place," the shift toward home care services remains a top budgetary priority for the Commonwealth.
Caregiver Workforce Gap: Like much of the country, Virginia faces a tightening labor market for home health aides. Agencies are increasingly relying on automation and efficient software to maximize their existing workforce's productivity.
EVV Integration: Virginia’s Provider Choice Model allows providers the flexibility to select their own software, provided it integrates with HHAeXchange / Netsmart, the state’s designated aggregator, to ensure data compliance and claim reimbursement.
CareVoyant is VA State Compliant! Get a Free Demo to ensure your agency is prepared for Virginia EVV requirements!
Why CareVoyant is the Best Virginia EVV Software for Home Care Agencies
CareVoyant’s Virginia EVV software is engineered to navigate DMAS’s specific compliance landscape while reducing the administrative burden on your office staff. Our all-in-one home care software platform bridges the gap between field documentation and back-office billing and integrates smoothly with HHAeXchange / Netsmart.
Seamless Integration with Virginia EVV Aggregator
✔ Automated Sync – Send visit data directly to the HHAeXchange / Netsmart aggregator without manual exports.
✔ Verified Compliance – Meet all 21st Century Cures Act and DMAS technical specifications.
User-Friendly Mobile App with GPS Verification
✔ Easy Clock-In & Clock-Out – Caregivers can document visits using our intuitive mobile app with GPS verification.
✔ Geofencing Capabilities – Ensure caregivers are at the correct location when starting or ending a shift.
Flexible Telephony for Landline-Based Check-ins
✔ Connectivity Backup – Support staff in areas with poor cellular reception using secure landline verification.
✔ Reliable Verification – Capture essential visit data via registered phone lines to ensure 100% compliance.
Real-Time Visit Tracking & Monitoring
✔ Live Status Dashboard – Monitor your entire Virginia workforce from a single screen.
✔ Exception Alerts – Get notified immediately if a caregiver is late or fails to check out, allowing for proactive care management.
Automated Scheduling, Billing & Compliance Reporting
✔ Unified Workflow – Connect your schedule directly to EVV and payroll to eliminate redundant data entry.
✔ Clean Claims – Reduce denials by ensuring every billed visit is backed by verified EVV data.
CareVoyant provides Virginia home care agencies with a comprehensive EVV system that simplifies compliance while enhancing care delivery and operational efficiency.
Schedule a Consultation and discover how CareVoyant can help your agency remain DMAS-compliant and grow with confidence!
Benefits of Using CareVoyant’s VA DMAS Compliant EVV Software
CareVoyant’s Virginia EVV software is designed to help home care agencies stay VA DMAS compliant, reduce administrative burden, and improve caregiver accountability. Our all-in-one home care software streamlines visit verification, scheduling, billing, and reporting, ensuring accuracy and efficiency.
With CareVoyant’s VA DMAS-approved EVV system, Virginia home care agencies can stay compliant, improve operational efficiency, and enhance caregiver performance—all in one platform.
Request a Free Demo Today and see how CareVoyant can simplify Virginia EVV compliance for your home care agency!
Frequently Asked Questions (FAQ) About Virginia EVV Compliance
Understanding Virginia’s EVV requirements is essential for home care agencies to remain DMAS-compliant and avoid claim denials. Here are answers to frequent questions about EVV compliance in Virginia:
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Virginia mandates that all Personal Care, Respite, Companion, and Home Health (HHCS) providers comply with Electronic Visit Verification (EVV) as per the 21st Century Cures Act. According to DMAS, the data captured must include the service type, the individual receiving the care, the date, location, the individual providing the care, and exact start/stop times.
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Because Virginia uses a Provider Choice model, CareVoyant acts as your central hub. We provide direct data interfaces with all major Virginia MCO aggregators—including HHAeXchange and Netsmart—and generate compliant EDI claim files for DMAS Fee-for-Service, ensuring seamless reimbursement regardless of the payer.
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EVV is required for Medicaid-funded Personal Care Services, Respite Care, Companion Services, and Home Health Care Services (HHCS).
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Agencies that fail to provide verified EVV data may experience claim rejections, payment recoupments during audits, and potential loss of provider status with DMAS.
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Virginia operates a Provider Choice EVV Model, which offers more flexibility than "Closed" or "Single-Vendor" states. Virginia allows agencies to choose their own software, provided it can communicate with the various MCO-specific aggregators and the DMAS Medicaid Enterprise System (MES).
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Agencies must ensure caregivers are proficient in:
Understanding and explaining Electronic Visit Verification
Proper check-in/check-out procedures
Accurate documentation practices
CareVoyant provides training modules and compliance alerts to help ensure your agency meets these requirements.
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Yes! CareVoyant:
Integrates with HHAeXchange / Netsmart for real-time visit verification
Automates Medicaid claims submission to DMAS
Provides custom reporting tools to prepare for audits and monitor compliance metrics
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CareVoyant ensures compliance by:
Submitting real-time data to HHAeXchange / Netsmart
Issuing alerts for missing or incorrect data
Generating comprehensive compliance reports for audits
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Agencies should:
Implement a Virginia DMAS-compatible EVV solution like CareVoyant
Train caregivers and office staff on EVV best practices
Test EVV data submission with HHAeXchange / Netsmart before full implementation
Regularly audit visit data to maintain compliance