Transform your agency's operations by recognizing these five signs that signal the necessity of investing in new Home Care Software. Unlock efficiency, improve outcomes, and achieve success in home care provision.

This blog will discuss the 5 signs that your agency needs to invest in new home care software to take on the changing industry landscape.

Introduction

Over the next 30 years, the demand for Home and Community-Based Services will continue to grow due to the retirement of the baby boomers and their wish to age in place. Industry watchers expect the elderly population to cross 80 million in 2050. Care in the home will continue to evolve in the breadth and complexity of services offered, along with an enhanced care model enabled by an integrated system of services with seamless transitions. Hence, providers that can better serve both patients and referral sources across the continuum of need will have the advantage. The right Home Care Software will ensure home care agencies can take full advantage of new opportunities.

It’s not uncommon for home care agencies to put off investing in the right software for their agencies.

5 Signs

Here are 5 signs that your agency needs to invest in new Home Care Software to take on the changing industry landscape:

1. Software Incompatibility

Multiple software for one agency can highlight incompatibility, and staff find themselves returning to manual processes to bridge the gap. Often, home care agencies pay more for inefficiency when they use multiple software.

ONE Software, ONE Patient, ONE Employee for ALL lines of service. Operational efficiency, from intake to filing claims.

Integrated Home Care Software that creates one patient view to see all clinical and financial information, one employee view to intelligently manage scheduling, and covers all lines of service will improve the home care agency’s operational efficiency and bottom line.

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2. Inconsistent Documentation at the Point of Care

When clinicians and caregivers are caring for their patients and documenting the care they provide, errors are more easily made, and quality of care decreases. Handling paper documentation eats up valuable time that can be spent with the patient and is more prone to tampering and mistakes.

Electronic documentation helps caregivers document quickly and efficiently at the point of care. Validations ensure complete and accurate documentation.

The paperwork load can be decreased – or eliminated entirely – when caregivers replace paper with electronic documentation. This is automatically uploaded to the patient’s profile, so care notes and any changes in the patient’s plan of care can be accessed at the next visit.

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Benefits of High-Quality Clinical Documentation for Home Health Care Agencies

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3. Unauthorized Visits and Increased Overtime

Scheduling is, arguably, the most preference-oriented part of running a home care agency. High turnover, overtime management, shift differentials, and patient preferences are just some of the challenges schedulers face on the daily.

Intelligent scheduling optimizes employee utilization by matching the right field staff to the right patients based on preference, travel time, and skill.

Home care scheduling software should be integrated with authorizations, intake, EVV, billing, and payroll. Integrated, intelligent scheduling optimizes employee use, reduces unauthorized shifts, and improves agency bottom line.

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Scheduling Efficiency – Key to Profitability of Home Care Agencies

Overtime Pay for Home Care Workers – Implementation and Tracking

4. Claim Rejections Due to Data Entry Errors

Creating clean claims starts at intake. It is dependent on the patient giving the correct information, the employee documenting patient care accurately, and the back-office staff being able to catch mistakes before they become an issue. Data entry errors can quickly become a cash flow problem when claims get rejected repeatedly.

Configurable validations catch errors before they become a cash flow problem. Improve clean claims to reduce claim rejections.

Configurable validations that are integrated into intake, scheduling, EVV, clinical documentation, building claims, and billing can help back-office staff catch data entry errors at the outset. Built in alerts will reduce claim rejections to ultimately improve employee and patient satisfaction, operational efficiency, and bottom line.

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The importance of Revenue Cycle Management for Home Care Agencies

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5. Complicated Billing Leads to Revenue Leakage

Home care agencies with multiple lines of service handle multiple payers. While expanding services can help buoy business when cash flow is slow, the intricacies surrounding filing to Medicare, Medicaid, and Private Insurance can be inefficient and burdensome, leading to revenue leakage when all the ‘T’s aren’t crossed and the ‘I’s aren’t dotted.

Configurable claim formats meet disparate payers’ requirements. Claim scrubbers validate clean claims before they are sent.

ONE Integrated Home Care Software for ALL Services ensures the billing process starts with accurate intake and authorization and ends with validated claims for timely reimbursement. Billers can more efficiently submit clean claims to the right payers with configurable claim formats and claim scrubbers to validate claims before submission.

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Payer Diversification Strategies for Home Health Care Agencies

Agency Guide: Service Diversification for Lasting Stability and Growth

Conclusion

Before the rubber meets the road, identify inefficiencies and where the right Home Care Software can optimize agency operations. Software incompatibility can be eliminated with a ONE Patient, ONE Employee software solution for ALL services. Inconsistent documentation can be solved by integrated clinical documentation, eMAR, and eTAR. Unauthorized visits, increased overtime, and patient complaints can be reduced by integrated scheduling and intelligent matching. Claim rejections and data entry errors can be lessened using configurable validations. Billing can be made efficient with configurable claim formats and claim scrubbers.

Though agencies might be reluctant to make changes in an unsettled industry landscape, these 5 signs make it clear when it’s the right time to invest in the right Home Care Software solution.

About CareVoyant

CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.

CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.

For more information, please visit CareVoyant.com or call us at 1-888-463-6797.